(518) 792-3537 Queensbury • (518) 584-8202 Ballston Spa SAIL@SAILhelps.org


Reach Your Destination with SAIL!

SAIL Staff helps YOU navigate the services sea.

For general inquires or if you aren’t sure who to contact, call (518) 792-3537 or click here.

Administrative Staff

Marti Burnley
Executive Director
ext. 1010

Tyler Whitney
Senior Director of Administration and Operations 
ext. 1101

Sue Stratton
ext. 1105

Kasey Manning
Director of Budget Management

Jennifer Shippee
Director of Waiver Program Services
ext. 1112

Roger Walkup
Director of Advocacy
ext. 1123

Janna Kopacki
Director of Health Insurance Programs
ext. 1003

NHTD/TBI Waiver RRDC (Regional Resource Development Center)

Jennifer Shippee, Director of Waiver Program Services ext. 1112
Nicole Lafond, Waiver Lead TBI RRDS ext. 1113
Amanda Kostyk, Waiver Lead NHTD RRDS ext. 1127

Janet Nolin, Waiver RRDS ext. 1115
Cynthia Mitchell, Waiver Nurse Evaluator/RRDS ext. 1119
Steve Briggs, Waiver RRDS ext. 1111
Barbara Potvin, Waiver ARRDS ext. 1102
Maria Mullins, Waiver ARRDS ext.1110
Samantha Wendell, Project Coordinator/Waiver ARRDS ext.1131

Advocacy (Form Preparation Assistance and Benefit Advisement)

Roger Walkup, Director of Advocacy ext.1123
Debra Goichman, Senior Independent Living Specialist (Ballston Spa) ext. 2203
Mylina Prunier, Independent Living Specialist (Queensbury) ext. 2202
Jennifer Livingston, Independent Living Specialist (Ballston Spa) ext.1011
Elizabeth Cox, Independent Living Specialist (Queensbury) ext.1135



TRAID (Medical Equipment Loans)

April Diffee TRAID Manager ext.1142
Nick Possemato Reception Advocate/TRAID Specialist  ext.1133

Olmstead Housing Program

Sharon Frederick, Ballston Spa Site Manager/Housing Specialist ext. 2206

Open Doors (Nursing Home to Community Transitions)

April Easton, Senior Transition Specialst Ext.1311
Anthony Lemise, Transition Specialst ext.1321
Amy Wittenberg, Transition Specialsit ext. 2205

ICAN (Independent Consumer Advocacy Network)

Janna Kopacki, Director of Health Insurance Programs ext.1003
Kylie Kalafchi, Health Advocate ICAN ext.1302

CHA (Community Health Advocate)

Janna Kopacki, Director of Health Insurance Programs ext.1003
Nicole Armour, Community Health Advocate ext. 1122

Navigators (NYS of Health)

ABD Medicaid (Aged, Blind and Disabled)

Janna Kopacki, Director of Health Insurance Programs ext.1003
Deven Springer, Facilitated Enroller ext. 1745
Meredith Clynes, Facilitated Enroller ext. 1141



Janna Kopacki, Director of Health Insurance Programs ext.1003
Vincent Ulrich, Navigator Manager (Queensbury) ext. 1125
Brooke Lacy, Navigator Specialist (Queensbury) ext. 1002
Mark Finkle, Navigator Specialist (Queensbury) ext. 1124
Kayla Moore, Navigator Specialist (Plattsburgh) ext. 3401
Lynn Kelley-Miller, Navigator Specialist (Plattsburgh) ext. 3401

Linda Townsend, Navigator Administrative Assistant ext. 1120


Senior Administrative Team

SAIL helps you turn problems, needs, and fears into YOUR stories of success.